Sydney · Australia-wide
RAID and NAS: rebuild from the members.
Arrays fail as systems. We image members individually and determine geometry from the data: order, stripe, parity, which disk went stale.
Before you do anything else
Protect the only copy.
- 01
Power it down
Every minute a failing drive runs can overwrite the bytes you need.
- 02
Skip consumer scanners
Desktop recovery apps write as they scan. That is the opposite of imaging a dying disk.
- 03
No repair, no format
chkdsk, First Aid and reinstall fix the disk; they do not preserve what was on it.
- 04
Call, then decide
Free triage: lab job, cleanroom referral, or Recovery Studio.
When / stop
Leave the array alone until it is imaged.
Vendor rebuild wizards can destroy the last good state. So can swapping disks “to see”, forcing a rebuild, or letting the NAS sit powered on while degraded.
Power down, label the members, keep them in order, and send them. Assessment is free. Honesty includes when too many members are gone.
What we do
Virtual rebuild, never onto the originals.
Member disks imaged read-only. Controller stories are hypotheses until the bytes confirm them.
mdadm, common NAS layouts, ext4, Btrfs, ZFS and VMFS unwrapped in order, including nested LUNs when present.
Do not rebuild onto the only copies. Do not let the NAS rewrite parity while you experiment.
We do not run a cleanroom. Mechanical failures (clicking, non-spinning, head crash) are referred after free assessment. We will not open the drive on a bench and make it worse.
What it costs
Published band, then a fixed quote.
RAID, NAS and servers from $690 after free assessment. Fixed quote. No recovery, no fee. Assessment is free. The figure you agree is fixed before recovery starts. Full lab bands and Recovery Studio licences are on Pricing.
FAQ
Common questions.
Should I run the vendor rebuild wizard?
Not before imaging. Rebuilds can destroy the last good state.
Multiple disks failed. Can you still help?
Sometimes. Assessment is free; honesty includes when too many members are gone.
What does it cost?
This band starts at $690. Capacity and how many members must be read move the figure within the band.
Next step
Tell us what failed.
Free assessment. Fixed quote before recovery starts. No recovery, no fee. Sydney drop-off or Australia-wide by tracked post.