Data Recovery Troubleshooter | Diagnose & Log a Case

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Australia-wide intake

How to pack for tracked post.

Sydney drop-off is available by arrangement. Most clients send by tracked post. Pack so the courier can drop the box without writing the drive.

Drives (HDD / SSD / NVMe)

Power off. Do not ship in a thin envelope. Wrap in anti-static if you have it; otherwise clean dry bubble wrap is fine. Double-box with crumpled paper so it cannot rattle. Label the outside with your name and phone. Do not write “failed evidence” theatre on the carton.
Phones & tablets

Power off if it still responds. Do not charge on the way. Bag separately from loose keys/coins. If water-damaged, do not put it in rice as a plan. Seal lightly dry and note the water event in your case email.
Cards & recorders

SD cards in a hard case or taped to cardboard inside the wrap. DVR/NVR: remove the disk if you can do so without force; otherwise ship the unit braced so boards cannot flex. Stop the recorder overwriting the loop before you pull power if footage still matters.
Myths & insurance

Freezer tricks and magnet folklore do not help. Declare a sensible insured value with the carrier. Keep the tracking number. Email us when it ships so we know to expect it.

FAQ

Is the troubleshooter a diagnosis you can rely on in court?

No. It is a guided intake helper so you stop making the media worse and can send a clear case summary. Lab assessment still decides recoverability.

Should I run recovery software before contacting you?

Usually no. Scans that write, repair tools and formats often destroy the last readable copy. The flow will warn you when that applies.