Hard Drive RecoveryData recovery & digital forensics

Emergency

Laptop beeping

If your laptop is beeping, the most useful thing on this page is above this paragraph, and it is free. What follows is what the fault usually turns out to be, how recoverable this class of failure is, and what it would cost, including the cases we would tell you to take elsewhere.

What this usually turns out to be

2.5-inch drives are built to survive being carried, which means they are also the ones most often dropped while running.

  • Stiction: heads stuck to the platter surface

    The heads have settled onto the platters and adhered. The motor cannot break them free, and forcing it is what causes the damage.

  • Seized spindle motor

    The bearing has failed and the platter stack will not turn regardless of the heads.

  • Insufficient powerbetter news

    A bus-powered drive on a weak port or a failing adapter can beep simply because it cannot start. Worth ruling out, and better news if so.

How recoverable this is

Almost always requires the drive to be opened before anything can be read, because the fault is that the platters are not turning. Once the mechanical problem is corrected the data underneath is frequently intact, because the failure is in the moving parts rather than in the recorded surface. That correction is cleanroom work.

What moves it, for your device specifically:

  • Whether the platters were damaged during attempts to force them
  • How many start attempts the drive has had since the beeping began
  • Whether the head stack can be freed without surface contact
  • Whether a matching donor drive is available

We will not give you a percentage for your device, and you should be wary of anyone who does. Nobody can know what is recoverable until the media has been imaged and read. What is above describes this class of failure; your drive gets its own answer after an assessment, in writing, at no cost.

What it costs

Assessed free, then referred at no charge

Cleanroom mechanical work

Clicking, seized or head-crashed drives need internal mechanical work in a controlled environment. We don't have one, so we assess it, tell you what we found in writing, and refer it on. That referral costs you nothing here.

Nothing is charged until you have seen a fixed quote for your actual device and agreed to it, and the assessment that produces it is free.

Not quite your situation?

Pick the device and what it is doing, and this gives you the same answer for that combination instead.

1What kind of device is it?